[Samantha S]

I could not find many reviews for this nutritionist so I felt like I had to put it on the internet somewhere so others could be spared from wasting their time and money.

My dog has IBD and got very sick and developed PLE. He needs to have a low fat diet so I started home cooking for him to try and save him. I started with ground turkey, quinoa and carrots. I was able to get his protein up so I was looking for a nutritionist to balance his diet and I found Cat Lane. At first, she was very nice and prompt. That changed quickly.

First of all, you fill out this massive form with all sorts of info (which she never even asked me anything about). On here I said what I was feeding Loki and how much. This genius plan that she comes up with is the same thing I’m already feeding him, she just adds some supplements. After getting the recipe I see that she is recommending 1/4 of what I was feeding him. I question her and instead of apologizing she claims she didn’t know what I was already feeding my dog. I filled out a huge form and she could’ve asked if she didn’t know! That was red flag #1. So she updated the diet. She also changed the supplements from the original diet to the new one and didn’t mention a word about it. I asked about it and all I got was a 1-word response. Red flag #2.

So I get the supplements and add them to my dog’s diet. After a few weeks, we were supposed to check in. Her method of contact is e-mail and she wants you to schedule a day to contact her. She blew me off a couple of times and had BS excuses. My dog had an ultrasound in August where his belly had been shaved. His fur was not growing back so I was concerned he was missing something in his diet. I finally get a chance to speak to Cat and I very nicely ask if there’s a chance he could be missing something in his diet. Here comes another res flag- she gets super offended and tells me off and says if SHE calculated a diet then IT IS BALANCED. Yes, she used capital letters.

I don’t respond because I am fuming at this point at the ego of this woman and trying not to flip out at her. While I’m calming down, she sends me another e-mail saying that she owes me a diet revision (part of the plan I paid for). I tell her that my vet wanted me to add beef liver treats to his diet. Cat said it was better to do fresh beef liver but I didn’t want to do that so she gave me info for a supplement.

I casually asked how much time we had left on my plan and, funny enough, she says our time is up and that she offers reasonable plans for follow up. She had said something confusing and vague about the last supplement she recommended so I asked a question about it and I never got a response from her. I’m assuming she was wanted me to pay for the follow up for her to answer the question. The nerve.

Here’s the kicker. My dog started losing a ton of hair and has severe dandruff. Guess what my vet said? His diet isn’t balanced and he’s missing key nutrients!

What a waste of time and money working with this childish, unprofessional sham of a “nutritionist.” She has no business having a god complex like she does.

Anyway, I just wanted to warn people to avoid her at all costs!

[Milena N]

Oh God – I’m so glad I’m not alone 🙁 I have never dealt with an adult who behaves like this – we are still ‘finalizing’ my girl plan but she is ignoring my emails so we might be finished – don’t know. But she owes me a refund for my second girl so it will be in her interest to reply…
Nevermind the waste of my money and TIME but the lack of professionalism and honesty!!! We went to her for therapeutic liver recipe as well as weight loss – what we got is incomplete recipe (it isn’t balanced with all minerals – I know that not because she told me but because I reviewed her recipe with fine comb after I noticed a lot of odd behaviour and errors in her files, I called her out and she said yes that’s my process – you try this version first ) NOT for weight loss, and that’s all – no 1st, 2nd, 3rd recipe, herbal protocol, strategy, etc (all she claims to do in 5h service!). So much ego and disrespect in her responses to me – honestly, she is boarder line bullying me!!! Everything you wrote – you took the words out of my mouth.
This is a scam service, I just hope no dogs get hurt by ” her process”!

• This reply was modified 10 months ago by Milena N.
• This reply was modified 10 months ago by Milena N.
• This reply was modified 10 months ago by Milena N.

[ozzie99]

Experiencing the same issues as described above. She is very ill, though, and spends a lot of time in the hospital, so I do have empathy for her situation. Cat is extremely knowledgeable, and I have respect for her experience, but I think she’s struggling with her health, which is affecting her work. Sadly, it did affect our experience and potentially our dog’s health. I can deal with “difficult” personalities, but errors in calculations and meal plans for a puppy are a big no for me. I would love to continue working with her, but I’m not willing to put my dog’s health at risk any longer.

[A]

I never received anything for two services I paid for plus assignments not marked for the course. I suffer from chronic illness so would be willing to let it go because I understand how difficult it can be, but she is still intaking students and clients. I also run my own business and no matter how ill I am will always honour any work someone has paid for. It’s just good business ethics to do so. It’s not the problem of the person who paid for a service that you have health issues.

[Jez Doh]

that sounds really frustrating, especially when dealing with a sick pet. i’m not an expert, but maybe getting a second opinion from another nutritionist or vet nutritionist could help? just a thought.

[Rebecca Tan]

OMG! I’m so thankful someone sent me this cos I thought I was the only one who had a TERRIBLE experience with her!!!

I also tried to find reviews on her but could not find and want to share my experience so that people stop giving her business. She is a terrible horrible person.

My dog has IBD and was diagnosed with Canine Kidney Disease (CKD) Stage 1 in 2022. Hence, I wanted to get a balanced homecooked recipe which would cater to her illnesses and yet still give her all the nutrients that she needed. My friends were the ones who recommended Cat Lane so I decided to give her a try.

Same as Samantha’s experience, at first, she was very nice and prompt. That changed quickly. On her website, she states that she doesn’t require you to be online at the same time as her (cos different countries, different timezones) but slowly, she blamed me for the slow progression of the formulation of the recipe being my fault as I wasn’t online at the same time with her. OK FINE. So we arranged for a day and time when we could be online together. 1st meeting, I waited and waited for her but she was absent. When I asked her why, she claimed ill health. OK FINE. We arrange for a 2nd meeting. 2nd meeting comes and goes, I waited and waited again for her but she was once again absent. This has already made me irate cos I am losing sleep just to wait up for her and I still have to go to work. This time, she claimed one of her pets passed away. OK FINE. We arrange for a 3rd meeting. 3rd meeting comes and goes again and guess who didn’t turn up? Absolutely fustrated now, I turn to her FB groups and questioned some of the group members if she always takes such a long time to reply them. WOW. Guess who showed up within minutes on FB to delete my comment and ban me from her FB groups? This time she claimed her cat passed away and that I was being horrible for questioning her absence and states that because of my “horrible” behaviour, she will end our business relationship and not give me my recipe, my recipe WHICH I PAID FOR. She also claimed that the money which I paid for is for her time.

This is what is written on her website: “You receive:

Five hours of my time devoted to whatever is required, usually recipes and adjustment; often, but not always, herbal support as well
A minimum of one therapeutic recipe, tailored to your dog’s nutrient requirements, as determined by the National Research Council’s Nutrient Requirements of Dogs (2006) but also geared to the specific needs of the condition(s) you are seeking help with. If your dog is able to tolerate a variety of foods, I endeavour to provide two – three recipes; this is usually possible but may not work for food intolerance and allergy, at least not in the early stages of dietary support.
A full, personalized herbal protocol to support your dog’s general wellbeing and address health challenges as indicated
General Dietary Guidelines containing Frequently Asked Questions (FAQs) and pointers on everything from cooking techniques, substitutions, individual foods and their nutrient profiles, managing the dietary transition, converting commonly used measurements, food storage and safety and much more
Follow up support up to a maximum of five hours, with affordable extensions if needed.”

Nowhere did I even receive FIVE HOURS OF HER TIME. Her emails to me are mostly 1-2 sentences and there are only about 20 or less emails. If you are telling me these emails equate to FIVE HOURS OF HER TIME, then I have no words to say. It takes me barely less than 2 minutes to write 2 sentences in an email.
Nowhere did I receive a recipe WHICH I PAID FOR.
Nowhere did I receive a herbal protocol WHICH I PAID FOR.

Also same as Samantha’s experience, Cat Lane comes across very offended in her email replies as if she has a God complex and everything she says is right, and we are all wrong. She was asking me to test out certain food items with my dog to see if my dog was allergic to them and they all unfortunately caused my dog to have allergies. I could sense through her emails, she was getting frustrated that my dog was allergic to so many food items. AS IF IT’S OUR FAULT?!?!?!

Even if her cat really died, which I doubt it, cos she has been using the “my pet passed away” excuse so many times, I’m sure she can fire off a quick email to let me know she couldn’t make it to the meeting right? But NO. She couldn’t. Yet she could IMMEDIATELY ban and delete my comment on FB on the very same day. That does not make any sense to me. How is this professional behaviour?!?!? If you cannot be professional about it, you have no business to call yourself a professional and run your own business. Also, it pisses me off to no end that she continues promoting her business and getting new customers when she does not even have time to handle her current customers. HOW IS THAT PROFESSIONAL?!?!?!?! If she’s really ill and struggling with her health, then she has no business getting new customers that she cannot handle.

I’m doing my very best to warn everybody about her. DO NOT LET THIS VILE PERSON CHEAT YOU OF YOUR MONEY.

[Kenneth H. Rainey]

Based on feedback shared by others in this thread and my observations, it seems experiences with Cat Lane have been mixed. Some clients have praised her approach to tailoring recipes for specific canine dietary needs, while others have reported dissatisfaction, particularly with communication and follow-through.

One review specifically mentioned frustration over missed consultations, delays in communication, and unfulfilled promises related to creating a customized dietary plan. There were also concerns about professionalism, with some feeling their queries weren’t adequately addressed​.
If you’re considering working with her, it might be worth asking for clear expectations upfront regarding timelines and support. Alternatively, researching other specialists who offer similar services and have consistently positive reviews could be a safer option. Transparency and reliable support are key when managing your dog’s nutritional needs!

[Rebecca Tan]

My take is that if you accept money for services provided, then you better make sure those services are provided. If those services are not provided, refund the money. If not, you are just a SCAMMER. Which Cat Lane is.
Definitely many other better choices out there so please do not use Cat Lane. SHE IS A SCAMMER.

[Author]

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