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I recently ordered Nutra Thrive for my English Bulldog. When I opened it for the first time I noticed that it was clumped together, like a jar of gravel instead of powder. Then I read the manufactured date of 11/28/2018 on the bottom of the jar. This product was already 17-months old. I contacted customer service about a refund and initially the rep tried to assure me that the effective life of the product was 18-months and since it was a 30-day supply I should be finished with it before it expired. What an insult! I asked for a refund and was eventually given an RMA number and instructions for returning the product, with me paying for the return shipping. I insisted that I should not have to pay return shipping when they were the ones that sent the old product. In the end I shipped it at my cost and was given a refund for the product price. I can’t provide feedback good or bad for the effectiveness of the product but my experience with Ultimate Pet Nutrition was not good at all.
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This reply was modified 4 years, 4 months ago by
John M.
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Recent Topics
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Search for Great Quality, Small sized dry kibble.
by
Kate G
1 day, 18 hours ago -
Struvite Treats?
by
RosiePops Mom
3 days, 19 hours ago -
4health and other Dental chew info
by
jetski racer
1 month ago -
Cane Corso lipomas
by
ste stef
1 month, 2 weeks ago -
Ultimate Pet Nutrition Nutra Thrive
by
l m
2 weeks, 1 day ago
Recent Replies
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Mike Lower on Dog food review.
-
Jez Doh on Cat Lane review
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Jez Doh on Search for Great Quality, Small sized dry kibble.
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nathaniel reid on Struvite Treats?
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nathaniel reid on Best Dog Food Reviews In 2024
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nathaniel reid on Search for Great Quality, Small sized dry kibble.
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Hazel willia on What supplements should dogs have daily?
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Hazel willia on Ultimate Pet Nutrition Nutra Thrive
-
Cat Taylor on Full Moon Freeze Dried Chicken Treats
-
blazermax maxi on Chicken Soup for the Soul Pet Food
-
Shirley VerStraete on C.E.T. HEXTRA Chews by Virbac
-
Ahsan Bhatti on Chia Seed (Topic 2)
-
Robert Fine on Music
-
Lia S on Treat reviews/ratings?
-
Ramesh Kumar on Stella and chewys wild red raw kibble or open farm raw mix?